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General FAQs

Frequently Asked Questions about STV


general faq

frequently asked questions
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  • How do I safely dispose of unused rodent bait?

    Unused bait should be double-bagged and placed into household waste disposal units with a secure lid or taken to a civil amenity site. 

  • What should I do if my pet eats your bait?

    The Fresh 'n Tasty Mouse & Rat Attractant that comes pre-filled in certain traps, and is sold separately, is prune-based so not harmful to pets. 

    A cat or dog would have to consume a large portion of rodent bait to have a detrimental effect. For example, STV213 All-Weather Block Bait 10g contains Difenacoum. A dog would need to consume 1kg of bait per kg of its body weight, and a cat 2kg of bait per kg of its body weight to cause any harm. Therefore a dog weighing 30kg would need to consume 30kg of this bait, or 3000 10g blocks (or 100 packs of STV213). 

    Ultra Power Block Bait Rodent Killer contains Brodifacoum in 20g blocks. A dog would need to consume 5-20g of bait per kg of its body weight and a cat 500g of its kg of its body weight to have a lethal dose.

    If your pet does consume rodent bait, we advise that you monitor your pet regularly and if you feel they're not acting as normal, take your pet to a vet along with the packaging of the bait for reference. 

  • Where are you based?

    Our main office is located outside Thetford in Norfolk, UK. We're not open to the public for direct sales. Please use the Key Stockist finder to search for retailers local to you that stock our products. 

  • Where can I find the product code?

    The product code can be found near the barcode on the product packaging or tag. It will start either STV or ZER and consist of 3 numbers.  

  • Where can I buy your products from?

    There are a number of retailers which stock and sell our products. You can find your nearest stockist by using our 'Find a Stockist' feature. It's not currently possible to purchase from us directly. 

  • Are your products safe for pets?

    Some of our products may contain poisons or chemicals. You should always read the instruction label on the product before use around pets. If you're unsure, please contact our Customer Services team. 

  • Where can I find the instructions for one of your products?

    You can find instructions for individual products by going direct to that product on our website. Use the search bar at the top of the site to help with navigation or select from the appropriate menu options. Alternatively, contact our Customer Services team who will be more than happy to help you.